Help center
Find an answer in the FAQ, reach out to our team, or follow your tickets.
Frequently asked
Answers to the most common questions: payments, security, referrals…
Contact support
Did not find it? Write to us, we reply within 48 business hours.
Track my tickets
Guests: open the link received by email after your request.
Most viewed topics
Knowledge base
Sorted by question rather than by topic. Go straight to what concerns you.
Understanding the tasks
How each task type works, what triggers validation, and which one suits your available time.
A reward has not appeared
Rejected offer, uncredited task, gap between effort and balance: the real causes and what you can do.
Withdrawals and payments
Thresholds, conversion, available methods, real delays and reasons a request may be refused.
Securing your account
Password, two-factor authentication, backup codes, and what to do if your account is compromised.
Avoiding fraud
Spotting a phishing attempt, a dubious platform or a cryptocurrency scam.
How it all works
Where the distributed money comes from, what you can reasonably expect, and how referrals work.
Getting help efficiently
Most requests are resolved within minutes when they arrive with the right details. Here is how to proceed.
It covers the most common situations: uncredited task, pending withdrawal, forgotten password, account verification. The answer is often there immediately.
Before reporting an unpaid task, check the recent history on your dashboard: the transaction may already be there. Some partner validations take time to appear.
Include the approximate date and time, the task or partner involved, the expected amount, and what you already checked. A precise ticket is handled far faster than a generic message.
Every request gets a tracking number so you can check its progress at any time, without having to follow up.
Security reminder: the Wintaskly team will never ask for your password or your two-factor codes. Any such request is a scam attempt — report it to us.
What support can do for you
Sending your request to the right place saves everyone time. Here is what our team handles, and what depends on a third party.
✅ What we handle
- Anything about your account: access, verification, security, personal data.
- Withdrawals: request status, rejections, unusually long delays.
- Technical issues on the site and appeals against anti-fraud decisions.
➖ What depends on a partner
- An uncredited offerwall offer: only the partner holds the validation data. Use their built-in support, reachable from their window.
- The content of a survey or the terms of an offer, set by the advertiser.
- Final receipt of funds in your external wallet, which depends on the payment provider.
We handle requests in the order they arrive. A precise request, with dates and amounts, is almost always resolved faster than a follow-up — and your tracking number lets you check progress without writing to us again.